Keep the find.
Get the help you need.
Help with spotting, your Garage, account access, and privacy.
A clear next step.
Forgot your password?
Reset your SeenCars password using your account email. Open the link in the email, choose a new password, then return to the app to sign in.
Recognition did not finish
Return to the same spot and use its retry action. This resumes the existing workflow. Check the gas balance and error shown before starting a new spot.
The identity looks wrong
Submit a correction from the result screen. A submitted correction is kept separate from the original recognition result.
Camera or location is unavailable
Import a photo instead, or review SeenCars permissions in your device settings. You can continue privately without location; location-based rewards are unavailable for that spot.
Notifications are missing
Open Profile and notification settings. Check both SeenCars preferences and your device permission. Availability also depends on the configured delivery service.
Account deletion and export requests.
To request account deletion or a data export, use the Profile privacy controls in the app, or email safety-privacy-and-legal@iloapps.com from the email address associated with your SeenCars account. Use the subject SeenCars account deletion or SeenCars data export. An account deletion request may cover your account and contact details and linked records such as saved spots, uploaded and processed photos, optional location and capture details, recognition results, Garage and gas records, and app activity.
To ask us to review deletion of an individual spot or photo while keeping your account, email safety-privacy-and-legal@iloapps.com with the subject SeenCars spot or photo deletion request. Identify the item using an approximate date or non-sensitive description. Do not attach a photo or include exact coordinates, plate or VIN details, passwords, or sign-in codes. This is a manual support request; the app's spot archive action withdraws a spot from active use but does not itself erase stored photo files.
We verify account ownership before acting on a request. Deleting your account in the app locks it immediately and signs you out everywhere. You can restore it by signing in within 30 days; after that your account data and stored photos are permanently deleted. Data export requests and requests about an individual spot or photo are reviewed by our support team. Where the law requires it, we keep limited finance and security records without a link to you as a person, for example for legal obligations, security, safety, fraud or abuse prevention, disputes, purchase or gas accounting, audit, or evidence of the request, and only while needed for those purposes or for a period required by applicable law.
Retention differs by data type and system. Copies in backups, logs, or provider systems may remain for a limited time after deletion, until they expire under each system's own retention schedule, and we have not established one fixed period for every copy. We respond to requests within applicable legal time limits and will explain any lawful extension or records that must be retained.
Include your account email and request type, but never send a password, sign-in code, payment details, exact location, or unnecessary photos.
A little context helps.
Tell us which app you used (web, iPhone, or Android), the app version, what you expected, and the error message. If you attach a screenshot, hide personal details and exact locations.
SeenCars is developed by ILO Applications SL. Read about our privacy approach and current availability.